Evaluation of User Satisfaction with Digital Library Interfaces

Digital Libraries are one of the most common web services for information seeking. Their main advantage is also their main disadvantages: digital libraries are designed with a global approach for everyone which implies that all users are presented with the same interface. Previous studies have proved to help users search information by matching the interface to their preferences. In this context, it is essential to study the degree of satisfaction of digital libraries users with the interface and functionalities provided by a digital library. We present a study of the degree of satisfaction of Brunel Library catalogue users according to three parameters: (1) Cognitive Style, (2) Gender and (3) Level of Expertise. The results from this study provide the guidance to identify which areas of a digital library interface need to be improved and for which users. Key-Words: Digital Libraries, User Satisfaction, Cognitive Styles